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SELECTED ISSUE
Spa Business
2013 issue 4

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Spa Business 2013 issue 4
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7   Editor's letter: Balancing profit with reputation
Liz Terry shares her thoughts
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16   Letters:
Big concerns over spa register voiced
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20   News:
Global wellness tourism worth US$439bn; hotel spa revenue up more than F&B; LVMH's second branded site
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27   Advertisement promotion: Crystal Spa & Lounge
Clients of the Crystal Spa & Lounge report a noticeable increase in energy and creative potential
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30   Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities

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38   Interview: Miraval updated
Michael Tompkins and Ghislain Waeyaert on the Miraval rollout
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40   Project preview: Miraval at Natirar
Plans for the new Miraval site revealed
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42   Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
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48   Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study

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50   Company Profile Promotion: ESPA promotion
As ESPA's 20th anniversary year draws to a close, founder and CEO Sue Harmsworth explains how and why the company is still evolving
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54   Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
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60   Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
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66   Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
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68   Promotional Feature: Promotional Feature: Part 5
WTS International, Gary Henkin, gives Spa Business the low down
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70   Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
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80   Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
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84   Company Profile Promotion: RKF Linen promotion
Using the best materials, trend-setting design and innovative products, Riadh Bouaziz’s company has become a leader in luxury textiles for hotels and spas
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86   Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
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92   Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
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94   Exercise science: Clock watching
When is the correct time to exercise? Kate Cracknell asks fitness experts
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98   Product focus: Nutricosmetics
Treating health and beauty from the inside out is big business
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102   Products:
Equipment and product launches
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105   Novel idea:
Regional wellness practices and traditions from eastern Europe are the subject of an exciting new book
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